Full Time

Guest Services Representative

June 17, 2020

Are you an experienced customer service professional looking to work with a dedicated, Vancouver Island-based team?

Footprints Security is unique; our accountable approach to business driven by our Core Values separates us from our competitors. We are celebrating our 40th year in business and are looking for talented people to join our team!

We are locally owned and operated and pride ourselves on being a family-run business that serves the communities in which we live. When you join Footprints, you are not just getting a job – you are joining a family who wants to see you succeed in having a positive impact in Vancouver Island communities. We provide a healthy work-life balance with flexible schedules to meet your needs, and above average industry pay.

Footprints Security is seeking friendly, outgoing service-oriented people to join our growing Victoria team in the role of Guest Services Representative.

Guest Services Representative – General Responsibilities:

  • Provide professional guest services in a courteous manner to the public and client
  • Greet and welcome visitors
  • Access control/social distancing assistance
  • Effectively communicate and verbally resolve conflicts as required
  • Research service options for guests
  • Liaise with property management
  • Report security violations and criminal activity to Supervisor
  • Computer, radio, and smartphone use as required
  • Critical thinking and problem solving
  • Walking and standing depending on the site requirements
  • Completing shift reports
  • Site clean-up
  • Other duties as required

Required Qualifications and Skills:

  • Clean criminal record required
  • Class 5 BC Driver’s licence and vehicle considered an asset
  • Must possess strong client service skills
  • Strong interpersonal and organizational skills
  • Effective communication and conflict resolution skills
  • Flexible availability, including ability to work day, afternoon, and overnight shifts across all days of the week, including holidays
  • OFA 1 or higher an asset
  • Must be able to use technology systems such as computers and smartphones
  • Must have a knowledge of the geographical area within the area of responsibility
  • Must be fluent in English

What Footprints Offers:

  • Competitive pay rate, commensurate with experience
  • Flexible schedules – we make it work for you
  • Opportunities for advancement
  • Employee recognition programs and events

Footprints Security is an equal opportunity employer and promote an inclusive environment. We celebrate diversity and welcome applications from candidates of all backgrounds.

We thank all applicants for their interest however only those selected for an interview will be contacted.


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