Are you an experienced customer service professional looking to work with a dedicated, Vancouver Island-based team?
Footprints Security is unique;we are different from the provincial and national security and guest services companies.We are locally-owned and operated and pride ourselves on being a family-run business that serves the communities in which we live. When you join Footprints, you are not just getting a job – you are joining a family who wants to see you succeed in having a positive impact in Vancouver Island communities.We provide a healthy work-life balance with flexible schedules to meet your needs, and above average industry pay.
Footprints Security is seeking friendly, outgoing service-oriented people to join our growing Victoria team in the role of Guest Services.
Guest Services Representative – General Responsibilities:
· Provide professional guest services in a courteous manner to the public and clients
· Greet and welcome visitors
· Effectively communicate and verbally resolve conflicts as required
· Research service options for guests
· Liaise with property management
· Report security violations and criminal activity to Supervisor
· Computer, radio, and smartphone use as required
· Critical thinking and problem solving
· Walking and standing depending on the site requirements
· Completing shift reports
· Site clean-up
· Other duties as required
Required Qualifications and Skills:
· Must possess strong client service skills
· Strong interpersonal and organizational skills
· Effective communication and conflict resolution skills
· Flexible availability, including ability to workday, afternoon, and overnight shifts across all days of the week, including holidays
· Class 5 BC Driver’s licence and vehicle considered an asset
· OFA 1 or higher an asset
· Must be able to use technology systems such as computers and smartphones
· Must have a knowledge of the geographical area within the area of responsibility
· Must be fluent in English
What Footprints Offers:
· Flexible schedules –we make it work for you
· Opportunities for advancement
· Employee recognition programs and events
We thank all applicants for their interest however only those selected for an interview will be contacted.